As part of its agenda for the “UAE Innovation Month 2024”, the Ministry of Human Resources and Emiratisation (MOHRE) discussed its service development plan in line with the ambitious government directives to achieve Zero Government Bureaucracy (ZGB) and contribute to the success of the next phase by achieving the targets set by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. The targets include cancelling 2000 government procedures within a year, reducing the time taken for government services by 50%, and reengineering government services to provide advanced, proactive and integrated services, aiming to make the UAE government services the best globally.

The discussion was held at a workshop attended by His Excellency Dr. Abdulrahman Al Awar, Minister of Human Resources and Emiratisation, and the heads of various departments at the Ministry. MoHRE’s plan to provide institutional services and efficient digital infrastructure was reviewed to help the customers and enhance ease of doing business thereby strengthening the competitiveness and attractiveness of the UAE labour market.

Additionally, as part of the UAE Innovation Month 2024 activities, the Ministry organised two forums for customers to discuss innovative ideas for developing auxiliary labour services and corporate services to facilitate and expedite service delivery to customers in a way that meets their needs, exceeds their expectations, and supports the “Zero Government Bureaucracy” initiative.

The Ministry also presented three innovative projects, including the Unemployment Insurance Scheme that provides temporary income for those who lose their jobs – in both the private and federal government sectors – with the aim of providing social protection for them and their families. In addition, the Ministry presented the UAE Labour Market Observatory, which provides regular data about the labour market for the benefit of various stakeholders such as researchers, academics, international organisations, and media outlets, as well as the Alternative End-of-Service Benefits System known as the “Savings Scheme” which aims to offer end-of-service savings for private sector employees.

The Ministry organises the “Customer First” Forum periodically as part of its strategies to enhance communication with partners and customers to achieve the best services and provide proactive services that align with the customers’ expectations of the Ministry. The goal is to involve customers in designing an innovative experience based on their ideas and visions.

The Ministry has developed a mechanism for customer councils, a way to communicate with customers and receive their suggestions through the “Customer Voice system”, which includes a system that manages suggestions and feedback from customers about the Ministry’s services. This enables the monitoring and governance of all feedback and suggestions received through various approved channels and managing them according to the requirements of Quality Systems International (10001, 10002, 10003, 10004). This is driven by its ability to link with various channels such as the website, call centre, and other platforms affiliated with the Ministry.